At Seemier, we want you to feel confident and comfortable when shopping with us.

We understand that shopping for clothing online can sometimes be different from shopping in person. You may find that an item does not fit as expected, the style is not quite right, or you simply change your mind after receiving your order.

Our goal is to make the return and refund process as clear and straightforward as possible.

This Return & Refund Policy explains the conditions and procedures that apply to returns, exchanges, refunds, damaged products, incorrect orders, and other purchase-related issues.

This policy applies to products purchased directly through the Seemier online store, including women's down jackets, women's jackets and outerwear, women's tops, fashion accessories, and other eligible products.

1. Return Period

We generally accept eligible return requests made within 30 days of the delivery date, unless a different period is stated on the applicable product page or required by applicable law.

To help ensure a smooth return process, please contact us as soon as possible after receiving your order if you would like to return an item.

Returns requested after the applicable return period may not be accepted, except where otherwise required by law.

2. Return Eligibility

To qualify for a standard return, an item should generally meet the following conditions:

• The return request is made within the applicable return period.
• The item was purchased directly from Seemier.
• The item is unused and in its original condition.
• The item has not been washed, worn, altered, or damaged.
• The item is free from stains, makeup, perfume, smoke, pet hair, or unusual odors.
• Original tags remain attached where applicable.
• Original packaging is included when reasonably possible.
• All applicable accessories or components are included.
• Proof of purchase or order information can be provided.

Items that do not meet these conditions may be refused or may be subject to an adjustment where permitted by applicable law.

3. Clothing Returns

For women's clothing, including down jackets, jackets, coats, and tops, returned items should be:

• Unworn
• Unwashed
• Unaltered
• Free from stains
• Free from strong odors
• Free from makeup or cosmetic marks
• Free from damage
• Returned with original tags when applicable

Please try on clothing carefully in a clean environment and avoid removing tags until you are sure that you want to keep the item.

For hygiene and resale reasons, clothing that has been worn, washed, damaged, or significantly altered may not qualify for a standard return, except where applicable law requires otherwise.

4. Fashion Accessories

Eligible fashion accessories may be returned within the applicable return period if they are unused and remain in their original condition.

Accessories that have been used, damaged, altered, or returned without essential components may not qualify for a standard return.

Certain accessories may be subject to additional hygiene or product-specific restrictions.

If a particular product has special return conditions, those conditions may be stated on the applicable product page.

5. Items That Cannot Be Returned

Unless otherwise required by applicable law, certain products or situations may not qualify for a standard return.

These may include:

• Items marked as final sale
• Used clothing
• Washed clothing
• Altered or modified products
• Products damaged after delivery through customer use
• Products with stains or makeup marks
• Products with strong odors
• Products missing original tags where tags are required
• Products missing important accessories or components
• Items returned outside the applicable return period
• Gift cards or similar non-returnable items, where applicable

Additional product-specific exclusions may apply where clearly disclosed before purchase.

6. How to Start a Return

Please contact Seemier before sending any product back.

To request a return, please email:

service@seemier.com

Please include:

• Your full name
• Order number
• Email address used for the purchase
• Product name
• Reason for the return
• Photos, if relevant
• Any other information needed to review your request

Do not send a return package to an address obtained from an unrelated source or assume that the original shipping address is the return address.

Our customer service team will provide applicable return instructions after reviewing your request.

7. Return Authorization

Some returns may require approval before the product is shipped back.

After receiving your request, we may review:

• Order details
• Purchase date
• Delivery date
• Product condition
• Reason for return
• Applicable return requirements

If the return is approved, we will provide the appropriate return instructions.

Sending an item back without contacting us first may result in delays in processing your return.

8. Return Shipping Costs

Unless otherwise required by applicable law, return shipping costs may be the responsibility of the customer when the return is based on personal preference.

Examples may include:

• Changed your mind
• Ordered the wrong size
• Ordered the wrong color
• No longer want the item
• Personal style preference
• The item does not meet your expectations
• Other reasons unrelated to a product defect or shipping error

If the return is due to a product defect, damaged item, or incorrect item sent by Seemier, please contact us before returning the product.

Depending on the circumstances, we may provide appropriate return instructions or another resolution.

9. Return Packaging

Please package your return carefully to help prevent damage during transportation.

Whenever reasonably possible:

• Use the original packaging
• Include original tags
• Include all applicable accessories
• Protect the product from moisture and damage
• Use appropriate protective packaging

Customers should retain the return shipping receipt and tracking information until the return has been fully processed.

10. Return Tracking

If you are responsible for return shipping, we strongly recommend using a shipping service that provides tracking.

Please keep your tracking number and proof of shipment.

If a return package is lost while being shipped back to us, we may request the tracking information and shipping receipt before determining the appropriate next steps.

11. Refunds

Once an approved return is received, the product may be inspected to confirm that it meets the applicable return conditions.

If the return is approved, we will generally issue the refund to the original payment method.

Refunds may include the eligible purchase amount and may be subject to applicable shipping or other deductions permitted by this policy and applicable law.

12. Refund Processing Time

After an approved refund has been issued, the time required for the funds to appear in your account may vary depending on your payment provider, bank, or card issuer.

If you have received confirmation that your refund has been processed but do not see the funds immediately, please allow additional processing time.

You may also contact your bank or payment provider for information about its refund processing time.

13. Original Shipping Charges

Unless otherwise required by applicable law, original shipping charges may be non-refundable for returns based on personal preference.

If an order was returned because the wrong product was sent, the product arrived damaged, or another issue was caused by Seemier, please contact us so we can review the circumstances.

Any applicable refund of shipping charges will be determined based on the circumstances and applicable law.

14. Partial Refunds

In certain circumstances, a partial refund may be considered where permitted by applicable law.

For example, an adjustment may be considered if:

• Only part of an order is returned
• An eligible product is returned with minor packaging issues
• Components are missing
• A product does not fully meet the standard return conditions

We will communicate any applicable adjustment when reasonably possible before processing the refund.

15. Exchanges

If you would like to exchange an item for another size, color, or product, please contact us before returning the original item.

Exchange availability depends on:

• Product availability
• Size availability
• Color availability
• Condition of the returned product
• Applicable return requirements

If the requested replacement is unavailable, we may offer another appropriate solution, such as a refund where applicable.

16. Wrong Size

We understand that finding the right size online can sometimes be difficult.

If you ordered the wrong size, please contact us within the applicable return period.

The item must generally meet the standard return requirements.

Customers are encouraged to review the product's size chart and measurements before placing an order.

A size-related return may be subject to applicable return shipping costs unless otherwise required by law.

17. Wrong Item Received

If you receive an item that is different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Order number
• Product ordered
• Product received
• Clear photos of the item
• Packaging or shipping label photos when available

We will review the issue and work with you to determine an appropriate solution.

18. Damaged Items

We carefully prepare products for shipment, but products may occasionally be damaged during transportation.

If your item arrives damaged, please contact us promptly.

Please provide:

• Order number
• Description of the damage
• Photos of the damaged item
• Photos of the shipping packaging
• Photos of the shipping label, when available

Please retain the original packaging until the matter has been reviewed.

Depending on the circumstances, we may offer a replacement, refund, return authorization, or another appropriate solution.

19. Defective Products

If you believe an item has a manufacturing defect, please contact us.

We may request photographs, videos, product information, or other details to help us understand the issue.

A product may not be considered defective if the issue resulted from:

• Normal wear and tear
• Improper use
• Accidental damage
• Improper washing
• Improper care
• Unauthorized alterations
• Failure to follow product care instructions

This does not limit any rights you may have under applicable law.

20. Promotional & Discounted Items

Items purchased using promotional codes, discounts, or special offers may still be eligible for return unless specifically identified as final sale or otherwise excluded.

If a promotional offer required multiple products or a minimum purchase amount, returning part of an order may affect the discount applied to the remaining items.

Any refund will generally be based on the actual amount paid for the returned item, subject to applicable promotional terms and applicable law.

21. Final Sale Items

Products clearly identified as Final Sale may not be eligible for standard returns or exchanges.

Before purchasing a final sale item, please carefully review the product description, size information, color, and other available details.

Final sale restrictions do not limit rights that cannot legally be waived under applicable law.

22. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has entered processing or shipping.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If cancellation is unavailable, the order may need to be handled through the applicable return process.

23. Returned or Undeliverable Packages

A package may be returned to us because of:

• Incorrect shipping address
• Incomplete address
• Missing apartment or unit information
• Refused delivery
• Failed delivery attempts
• Customer unavailability
• Carrier restrictions

If a package is returned to us, please contact customer service.

Depending on the circumstances, additional shipping costs may apply if the order needs to be shipped again.

Any applicable refund will be handled according to our Return & Refund Policy and applicable law.

24. Refunds for Missing or Lost Returns

If you return an item using a shipping service, please retain your tracking information.

We may be unable to issue a refund for a return that cannot be confirmed as delivered to us unless other evidence is available or applicable law requires otherwise.

Please contact us if your tracking information indicates that a return has been delivered but your refund has not yet been processed.

25. Gift Orders

If an item was purchased as a gift, the original purchaser may generally be responsible for initiating the return and receiving the refund.

If you received an item as a gift and need assistance, please contact us with as much order information as you have available.

We will review the circumstances and explain the available options.

26. Return Inspection

When we receive a returned product, it may be inspected for:

• Signs of wear
• Washing
• Staining
• Damage
• Alteration
• Missing tags
• Missing accessories
• Product condition
• Packaging condition
• Compliance with the applicable return requirements

If the item does not meet the return conditions, we may contact you regarding the available options.

27. Hygiene & Product Condition

Because our products include clothing and accessories that may come into direct contact with the body, hygiene and product condition are important considerations.

Please make sure returned items are clean, unworn, and free from stains, odors, makeup, perfume, smoke, pet hair, or other signs of use.

This requirement does not limit any mandatory consumer rights under applicable law.

28. Multiple Items in One Order

If you are returning multiple products from the same order, please include the applicable product information with your return request.

You may contact us before shipping the products so that we can provide appropriate instructions.

Refunds may be processed after the returned products are received and inspected.

29. Contact Us Before Returning an Item

Please do not send products back without first contacting us.

Our customer service team will provide the appropriate return instructions based on your order and circumstances.

Email: service@seemier.com

Phone: 703-286-7610

When contacting us, please include your order number whenever possible.

30. Changes to This Return & Refund Policy

We may update this Return & Refund Policy from time to time to reflect changes in:

• Our products
• Our return procedures
• Our business practices
• Payment services
• Shipping arrangements
• Applicable laws and regulations

When changes are made, we will update the "Last Updated" date at the top of this page.

We encourage customers to review this policy before submitting a return request.

31. Questions About Returns or Refunds?

If you have questions about a return, exchange, refund, damaged product, or other order-related issue, our customer service team is available to assist you.

Seemier

Email: service@seemier.com

Phone: 703-286-7610

Please include your order number and a clear description of your request so we can assist you as efficiently as possible.

Our Commitment to You

At Seemier, we want you to feel comfortable shopping for your next favorite outfit.

Whether you're choosing a warm women's down jacket, a stylish jacket or coat, an everyday top, or a fashion accessory, we aim to provide a smooth and transparent shopping experience from checkout through delivery and beyond.

If something doesn't go as expected, please reach out to us. We'll review your situation and work with you according to our policies and applicable law.

Thank you for choosing Seemier.